MLMIC is the largest underwriter of medical professional liability insurance in the State of New York, and is one of the largest companies of its kind in the nation. Across New York State, MLMIC insures nearly 15,000 physicians, 4,000 dentists and dozens of hospitals. MLMIC recognized its competitive disadvantage with an antiquated manual process for new applications and renewals. Not only were manual processes cumbersome and time consuming for applicants and clients, but required significant internal man hours in processing paper applications.
MLMIC partnered with Trinisys to utilize its Convergence software as the cost benefit analysis proved that converting from a manual application process to an electronic system would catapult MLMIC into the modern era of customer acquisition and retention and save the company significant man hours in underwriting. Trinisys Convergence helped the MLMIC IT team show how rapidly an electronic form/workflow could be developed and deployed. The new electronic application is now part of the daily workflow and while it is too early to provide real ROI, it is expected to save the company hours in application review by underwriters.