FAQs for Trinisys Customers
We are excited to announce that Trinisys has been acquired by Harmony Healthcare IT, a leader in legacy healthcare data management, in a move that will bring numerous benefits to our valued customers.
Who is Harmony Healthcare IT?
Harmony Healthcare IT is a health data management firm, headquartered in South Bend, IN, that moves and stores patient, employee and business records for healthcare organizations to strengthen care delivery and improve lives. Since 2006, their US-based team of experts has worked with over 550 unique clinical, financial and administrative software brands used in healthcare delivery organizations. That work includes the archival of competitive archives, which speaks both to the grit with which the team executes in providing professional services and to the intuitive workflows that are built into the award-winning product offering.
As a customer, what does this mean for me?
- Broader Product/Services Selection: This acquisition expands our product portfolio, creating additional value for our customers to leverage via the Harmony Healthcare IT platform.
- Continued Investment in Innovation: This acquisition helps us acquire new capabilities and financial strength for continued innovation and new product development
- Continued Commitment to Customer Experience: Our commitment to delivering the highest quality products, services, and support remains unchanged, and this acquisition enhances our ability to meet and exceed our customers’ expectations.
- Shared Values and Culture: Both Harmony Healthcare IT and Trinisys share a commitment to exceptional customer experience. This alignment will ensure seamless integration and continued focus on our customers’ needs.
What changes can we expect?
Our customers will experience business as usual in day-to-day business operations. Our commitment to delivering the highest quality products, services, and support remains unchanged, and this acquisition enhances our ability to meet and exceed our customers’ expectations.
Who should I contact if I have questions?
For new products or sales inquiries, please use the Contact Us link on the Harmony Healthcare website to reach a representative.
If you are an existing Trinisys customer with support related questions, please refer to the Support page on our website for more information, or, the Contact Us link on our website.
For training related questions, please refer to the Training information located on our website.
Have an existing support account or knowledge base login?
Log in to the support system to view your support request history and submit new support requests. Prefer email? You may also email your support request to support@trinisys.com.
New user and don’t have a support account?
Not a problem! You may send an email to our support address, support@trinisys.com – no existing support account required.
If you prefer to create a support account our support portal also allows self-service account creation. With an account you will gain the ability to view your entire support history and easily add attachments to open requests. Just click the “Sign up” link on the login page.
Looking for documentation?
Access our portal for product documentation and release notes. If you do not have a login currently, please send a request via a method listed above to support and a documentation account will be created for you. If you have a login to our JIRA system currently, the same login will work to access documentation.
Government user and need support?
Log in to our support portal to create or view support queues.