This document was last updated on February 2019.
What personal data do we collect?
We may collect personal data such as your name, company position, address, telephone number, mobile number, fax number, email address, age, IP address, and account usernames.
How do you use my personal data?
Browsing our Site
Every time you connect to the Site, we store a log of your visit that shows the unique number your machine uses when it is connected to the Internet – its IP address. This tells us what your machine has looked at, whether the page request was successful or not and which browser your machine used to view the pages. This data is used for statistical purposes as well as to help customize the user experience as you browse the Site and subsequently interact with Trinisys. This helps us to understand which areas of the Site are of particular interest, which pages are not being requested, and how many people are visiting the Site in total. It also helps us determine which products and services may be of specific interest to you. We may attempt to contact you through these details if necessary, including, without limitation, when you are using the wrong paths to access the Site or are breaching restrictions on the use of the Site. We may also use this information to block IP addresses where there is a breach of the Terms and Conditions for use of the Site.
If you are making a job application or inquiry, you may provide us with a copy of your resume or other relevant information. We may use this information for the purpose of considering your application or inquiry. Except when you explicitly request otherwise, we may keep this information on file for future reference.
Providing products and services
If you purchase or use our products or services, we may use your personal data for purposes which include but are not limited to:
- verifying your credentials,
- carrying out end user compliance checks for export control purposes,
- issuing alert messages relevant to products you have licensed from us,
- providing training sessions for which you have registered,
- providing maintenance and technical support,
- providing information about product upgrades, updates and renewals,
- generating logs, statistics and reports on service usage and service performance,
- developing and enhancing products, services, and our infrastructure,
- processing orders and generating billing information.
If you participate in surveys, we may use your personal data to carry out market research. This research is conducted for our internal business and training purposes and will improve our understanding of our users’ demographics, interests and behavior. This research is compiled and analysed on an aggregated basis and therefore does not individually identify any user.
Marketing and promotions
We (or our re-sellers or other selected third parties acting on our behalf) may contact you from time to time in order to provide you with information about products and services that may be of interest to you. All marketing emails that we send to you will follow the email guidelines described below. You have the right to ask us not to process your personal data for marketing purposes, but if you do so, we may need to share your contact information with third parties for the limited purpose of ensuring that you do not receive marketing communications from them on our behalf.
We adhere to the following guidelines in relation to our email communications:
- emails will clearly identify us as the sender,
- emails will include our physical postal address,
- emails sent to you for marketing purposes will include an option to unsubscribe from future email messages,
- you may unsubscribe from all mailing lists, with the exception of any emails regarding legal notices, invoicing, product updates, upgrades or license renewals,
- any third parties who send emails on our behalf will be required to comply with legislative requirements on unsolicited emails and the use of personal data.
We send emails in both plain text and HTML email formats. Emails are usually sent using sender email addresses at: @trinisys.com
Emails offering software downloads or support information will usually link to web pages on www.trinisys.com, www.trinisys.net or support.trinisys.com. If you receive an email which claims to come from us but does not use these domains, or if you are suspicious that an email may not be approved by us, then please send a copy of the email to firstname.lastname@example.org so we can investigate.
With whom might we share your personal data?
We are located in and store all data in the United States. Aside from any items listed below, we will make all reasonable attempts to continue to only store data in the United States. We do have international users though—so some exceptions may be necessary due to supporting U.S. and international users.
In the event that we receive requests from government departments, agencies or other official bodies, we will only disclose your information if and to the extent that we believe we are legally required to do so (for example upon receipt of a court order, warrant, subpoena or equivalent).
Except as set out above, we will not disclose your personal data save where we need to do so in order to enforce our rights.
We endeavor to hold all personal data securely in accordance with our internal security procedures and applicable law.
Unfortunately, no data transmission over the Internet or any other network can be guaranteed as 100% secure. As a result, while we strive to protect your personal data, we cannot ensure and do not warrant the security of any information you transmit to us, and this information is transmitted at your own risk.
If you have been given log-in details to provide you with access to certain parts of our Site (for example our support portal), you are responsible for keeping those details confidential.
This is the website of Trinisys LLC, 750 Old Hickory Blvd, Bldg 1 Ste 268, Brentwood TN 37027.
Other contact details are on our Contact page.
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